If you want to cancel an order:
Under the CRD, you have 14 calendar days to change your mind. This right to cancel is also known as the ‘cooling-off period’.
Your right to cancel begins from the moment you place the order. However, your ‘cooling-off period’ will depend on the type of purchase you made.
Digital content: Starts the moment you sign up to the contract and ends 14 days after you sign up. This right automatically ends if you begin downloading or streaming the content.
This means, that your right to return is lost, except for the rules established by European Community law.
How to cancel:
Before the cooling-off period ends, you should let the seller know in writing that you want to cancel. You can do this by email: [email protected]
For a refund, you need to write a reasoned refusal with an explanation of the reasons. We return the full amount of the paid money to the bank details that you specified when paying. Please note that in case of refusal to purchase, bonuses and promotional codes will also become invalid.